Client Testimonials

“I would not be able to run my practice without Westside billing. The staff are patient and professional and take the time to explain things to me. I am very limited technologically, and they have walked me through the process of credentialing with insurance companies, and registering for Payspan.

They have also gone above and beyond to make sure that I have received payment for the work that I do from insurance companies. They are always on top of recent billing trends and development and continue to educate me as to the best ways to improve my practice. They respond quickly and thoroughly to all of my concerns and questions.

I have recommended them to many of my colleagues, and they have helped a large number of those colleagues set up and continue their practices.”

—Moriah Marsh, LICSW
Gloucester, MA

“I have been a Westside Billing client for more than 10 years and am extremely satisfied with the service they provide. I can honestly say I have never been disappointed and have found each and every staff member eager to assist in all billing related matters and thorough in their response.”

—Susan Rheaume LICSW
Rockport MA

“A family business at its best! Coordinated, responsive, precise, and really good at what they do because they care about their business. So pleased to be working with the crew at Westside!”

—Howard Noe Psychologist
Newton, MA

Ten years ago I started working with Westside Billing in order to allow me to focus on the therapy I offer to clients. Over the years, I am very pleased with the quality of support and care that the team at Westside offers, and I thank them for their service

—Cynthia Griffin
Salem, Massachusetts

Westside Billing has been so helpful in handling my billing! They are professional, efficient, and very communicative! I definitely recommend using their services!

—Cassie Cardoza LMHC LLC
Fall River, MA

I chose Westside Billing, LLC several years ago when I decided to expand my practice to include insurance billing. I had several colleagues that were utilizing their services, and I liked the fact that they are a ‘full-service’ billing company. Jennifer Gilchrist and her team take pride in their work and are readily available anytime I need a question answered. Just a great ongoing experience!

—William Drinkwater, M.Ed, CADC-II, LADC-I

As a sole proprietor of a private practice, Westside Billing LLC was the perfect solution for my credentialing and billing headaches. Whether it was Jennifer, Christine, Kendra or Kim, I have always received the timely assistance I needed! I’m happy my friend referred me to Westside! I couldn’t recommend them more highly.

—John M.
Wenham, MA

“I was overwhelmed, confused, and falling behind on my billing—and as a result, I wasn’t getting paid. The team at Westside Billing was incredibly patient and supportive as I got everything set up. Thanks to their help, I’m now getting paid on time, my stress has dropped significantly, and I can finally focus on growing my practice. I highly recommend Westside Billing!”

—Jennie Boyer, Life Insights Counseling, LLC
Westford, MA

“Westside Billing has been a lifesaver! As a solo practitioner, dealing with insurance claims and changing requirements can be challenging. Jennifer and her team at Westside are always available to answer a question or to provide assistance when needed. I do not know if I would be able to maintain my practice without them.”

—Debbie Brown, LICSW
Worcester, MA

“Westside Billing is prompt, efficient, and consistently reliable. They take the stress out of complex behavioral health billing with expert precision. I trust them completely to handle the details so I can focus on care.”

—Amy Freeman, CAGS, LMHC
Worcester, MA

“They came highly recommended by my colleagues, which only made the decision of working with each other easier. Westside Billing provides the ease of mind that they’ve got the billing side of things handled, and we, as licensed clinicians, can focus on the clinical work.”

—Dr. Vanessa V. Rodriguez Vargas (she/her), PsyaD, LMHC
Psychodynamic Clinician
Boston, MA

“Westside Billing is truly exceptional—thorough, efficient, and consistently accurate. They validate and confirm client insurance, processes all claims in a timely manner and ensures everything is handled correctly the first time and assist with denials. They’re professionalism and attention to detail have made my practice run more smoothly and with far less stress. I highly recommend Westside Billing to any therapist looking for reliable and high-quality billing support. “

—Alexis Silver LICSW
West Boylston, MA

“As a small, woman owned business owner, it has always been important to me to work with a team of entrepreneurs with a similar work ethic and collaborative philosophy. I can’t say enough about Jennifer and her team at Westside Billing. She is an expert at what she does and they have been with us supporting the growth of our business every step of the way for the past 10 years. I will never work with anyone else!”

—Gina Formichelli, CEO
Founder of Insight Counseling & Wellness
Boston, MA

“I have been using Westside Billing for a couple of years now and I’m so happy I made the switch to them. Jennifer and her team are fast, thorough, and really great at what they do. They do an excellent job of keeping track of what claims were made, the payments that come in, and are great with communicating all of this to me if there is ever an issue. I feel confident that I am being paid for all of the work I am doing because I know that every claim I submit to them is being billed in a timely manner. Highly recommend!”

—Mat Barbosa, LMHC
Learning to Bend Counseling Services
Swansea, MA

“Westside Billing has been my provider for reimbursement for my clinical practice since 2013. They have processed eligibility information as well as certification applications. Westside Billing is highly professional, efficient, and effective. They respond in a timely manner and alert practitioners to upcoming initiatives and changes. Westside Billing is a superb cohort, and I recommend them highly.”

—Linda Lewis, LICSW
Rockport, MA